Troubleshooting Tips and Tricks
What does the "Oh no, something went wrong!" error mean?
If you encounter an Oh no, something went wrong!, it is likely the following scenario: An item in the learning workflow is in a Draft or Pending Approval state. Items that are in a Draft or Pending Approval state are not displayed to students. To ...
Why am I getting the "Session Expired/Terminated" message?
If you encounter a Session Expired/Terminated message, it could be one or more of the following scenarios: You may have logged in to your account elsewhere. To solve: Log out of eDapt in all tabs and windows Log in again You may have been inactive ...
Why am I getting the "An error occurred!" message?
If you encounter An error occurred! message, the likely scenario is a system error. Refresh your browser and try again Log out and log in again If you continue to encounter this error, please contact Help.
What does the "Browser/Device Not Supported" error mean?
If you encounter a Browser/Device Not Supported error, it could be one or more of the following scenarios: Browser Not Supported You may be attempting to log in on a browser that is not supported. eDapt supports the most up-to-date browser version ...
Basic Troubleshooting Tips
Try these troubleshooting tips to see if they will resolve your issue: Check your internet connectivity. Refresh your browser. Log out and log in again. Disable any browser extensions you have turned on. Update your browser to the latest version. ...