What does the "Browser/Device Not Supported" error mean?

What does the "Browser/Device Not Supported" error mean?



If you encounter a Browser/Device Not Supported error, it could be one or more of the following scenarios:

Browser Not Supported
It's possible you are attempting to log in on a browser that is not supported. Edapt supports the most up-to-date browser version for Chrome (recommended), Firefox, Safari, or Edge. 

To solve:
  1. Log in using one of the supported browsers. Chrome is recommended. 
  2. Update your browser to the latest version. 
Device Not Supported
It's possible you are attempting to log in on a device that is not supported. Edapt supports the following:
  1. Windows
  2. Mac OS
  3. Chrome OS
  4. Tablets: iPad, Android Tablets
    1. Android
    2. iOS
    3. 1024 x 768 or better resolution
  5. Note: We do NOT support using Edapt on phones (due to limited screen size)
To solve:
  1. Log in using a supported device. 

If you continue to encounter this message, please contact Help. 

To learn more about supported browsers and devices, check out this article on System Requirements. 


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