Basic Troubleshooting Tips

Basic Troubleshooting Tips

Try these troubleshooting tips to see if they will resolve your issue:

  1. Check your internet connectivity.
  2. Refresh your browser.
  3. Log out and log in again.
  4. Disable any browser extensions you have turned on. 
  5. Update your browser to the latest version. 
  6. Clear your browser's history/cache/cookies. 
  7. Test for the issue in another one of our supported browsers to see if the issue is isolated to only one browser or across multiple browsers. 

If you are still experiencing issues after trying the steps above, contact Help. Be sure to indicate exactly which steps you've already tried so that you can be better assisted. 

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