Why am I getting the "Session Expired/Terminated" message?

Why am I getting the "Session Expired/Terminated" message?


​​​​
If you encounter a Session Expired/Terminated message, it could be one or more of the following scenarios:

It's possible you have logged into your account elsewhere. 

To solve:
  1. Log out of Edapt in all tabs and windows
  2. Log in again
It's possible you have been inactive for more than 30 minutes. 

To solve: 
  1. Log in again
If you continue to encounter this message, please contact the Help Desk. 



    • Related Articles

    • Release Notes (Session-to-Session LTI Integration) 28th December, 2020

      The latest release includes the following improvement to the platform: Session-to-Session LTI Integration with a Replicated Course Master In Canvas, when the "edapt Auto-Setup & Launch" link is clicked in the Course Master, edapt will recognize that ...
    • Why am I getting the "An error occurred!" message?

      If you encounter An error occurred! message, the likely scenario is a system error. Refresh your browser and try again Log out and log in again If you continue to encounter this error, please contact Help.
    • Session-to-Session LTI Integration with a Replicated Course Master

      In Canvas, when the "edapt Auto-Setup & Launch" link is clicked in the Course Master, edapt will recognize that the Course Master is either new or "replicated." If the Course Master is recognized as new, it will trigger the current process. If the ...
    • Release Notes (New Help Desk) - 26th Nov 2019

      The Help Desk is now live! It currently consists of the following features: Home Page: On the home page, you will be able to see announcements, as well as access a Getting Started module. This module contains guides to help you get oriented to the ...
    • How to Review the Section: Scores Dashboard and Insights

      The student scores dashboard provides student performance metrics in a specific section. To view the session insights: Navigate to the Insights page. Click on Section: Scores button Select Program, Course, and Section to view Insights Student Scores: ...