What does the "Browser/Device Not Supported" error mean?

What does the "Browser/Device Not Supported" error mean?



If you encounter a Browser/Device Not Supported error, it could be one or more of the following scenarios:

Browser Not Supported

It's possible you are attempting to log in on a browser that is not supported. Edapt supports the most up-to-date browser version for Chrome (recommended), Firefox, Safari, or Edge. 

To solve:
  1. Log in using one of the supported browsers. Chrome is recommended. 
  2. Update your browser to the latest version. 
Device Not Supported

It's possible you are attempting to log in on a device that is not supported. Edapt supports the following:
  1. Windows
  2. Mac OS
  3. Chrome OS
  4. Tablets: iPad, Android Tablets
    1. Android
    2. iOS
    3. 1024x768 or better resolution
  5. Note: We do NOT support using Edapt on phones (due to limited screen size)
To solve:
  1. Log in using a supported device. 

If you continue to encounter this message, please contact Help. 


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